Consumer Complaint Retrieval
When you need to retrieve a complaint sample from your consumer, you need the speed, efficiency and professionalism of RQA.
- Consumer is contacted within 24 hours
- Pickup is scheduled at consumer’s convenience
- Sample is shipped overnight to the location of your choice
- Entire process documented through a strict “chain of custody” procedure
- Confidential website access to order retrievals and check status of projects
- Replacement product may be delivered to the consumer
- Companion samples may be purchased for investigation
- Product may be shipped shelf stable, refrigerated and frozen
- Active Member of SOCAP (Society of Consumer Affairs Professionals)
- Qualified, professional field force with strict “No Comment” policy
Count on RQA’s Consumer Complaint Retrieval
RQA offers the most comprehensive industry support from sample retrieval through analysis of contaminants by RQA Food Forensics™. We offer an affordable, full service alternative to internal resources for the handling, assessment, documentation and storage of complaint samples.
How can we help you?
If you develop, manufacture or distribute consumer products anywhere in the world today, you need to talk to RQA.
