RQA, Inc. Privacy Policy

RQA, Inc. (RQA/we) receives consumer personal information from its clients and their consumers in order to execute routine business activities. Information is received electronically, by telefax or in written form. We are committed to protecting and respecting your privacy and complying with all relevant regulatory requirements.

As a matter of policy, RQA treats all information received from clients and their consumers as strictly confidential and does not disclose or share information outside its organization or field representatives. All employees and field representatives also execute Confidentiality Agreements as a condition of employment. Electronic records are maintained in secure internal database systems, which are password protected. Only those employees who have a specific business need to access the data are assigned a user identification code and password.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us via our website (www.rqa-inc.com), will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.rqa-inc.com and by providing personal data to us, you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is RQA, Inc., 10608 W. 163rd Place, Orland Park, IL 60467 USA.

Information we may collect from you

We may collect and process the following data about you:

  • Information you give us. This may arise from you filling in forms on our site www.rqa-inc.com (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you complete the contact us form, when you change/update your personal details, contact preferences etc. and when you report a problem with our site. The information you give us may include your name, company name, job title, email address and phone number.
  • Information we collect about you. Based on each of your visits to our site, we may automatically collect the following information:
    • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
    • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); services you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

Uses of the information

We use information held about you in the following ways:

Information you give to us. We will use this information:

  • for the provision of services requested;
  • providing always that you have given to us the necessary consent, to provide you with information about other services we offer that are similar to those that you have already purchased or inquired about;
  • providing always that you have given to us the necessary consent, to provide you with information about services we feel may interest you. Where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you decide at any time that you no longer want us to use your data in this way, please contact us at RQA, Inc., 10608 W. 163rd Place, Orland Park, IL 60467 USA, or info@rqa-inc.com
  • to notify you about changes to our service;
  • in-house research and statistical analysis;
  • to communicate with you about our company and industry news and other activities;
  • to ensure that content from our site is presented in the most effective manner for you and for your computer.

Information we collect about you. We will use this information:

  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep our site safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
  • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of your information

We may share your personal information with any member of our group, which includes our subsidiaries.

We may share your information with business partners, suppliers and sub-contractors in relation to the delivery of services.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If RQA, Inc. or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or to protect the rights, property, or safety of RQA, Inc., our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction

Where we store your personal data

The data that we collect from you will be stored within the United States and will not be transferred outside the United States unless we have your explicit consent to such transfer and storage. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will always inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by not checking the necessary boxes to give such consent on the forms we use to collect your data. You can also exercise the right at any time by contacting us at RQA, Inc., 10608 W. 163rd Place, Orland Park, IL 60467 USA, or info@rqa-inc.com

Our site may, from time to time, contain links to and from external websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

If, at any time, you want to verify, update or amend your personal data or preferences please write to us at RQA, Inc., 10608 W. 163rd Place, Orland Park, IL 60467 USA, or email us at info@rqa-inc.com. Verification, updating or amendment of personal data will take place within 28 days of your request.

Data Retention

All written copies of records that contain consumer personal information will be destroyed no later than forty-eight (48) months following completion of the activity for which such information was received.

Electronic records that contain consumer personal information will be purged of this information while retaining the activity related identification (job number) and data no later than forty-eight (48) months following completion of the activity for which such information was received.

Compliance will be monitored annually with random audits conducted on a periodic basis.

Changes to our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to RQA, Inc., 10608 W. 163rd Place, Orland Park, IL 60467 USA, or via email at info@rqa-inc.com

Lawrence E. Platt

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