RQA Helps Companies Mitigate Risk and Optimize Consumer & Customer Care Programs

National Customer Service WeekSmile, BEE-CAUSE it’s National Customer Service Week! This week companies large and small are celebrating and recognizing customer service professionals for the essential work they perform throughout the year. If you need support in developing or optimizing your Consumer & Customer Care program, please reach out. RQA has expert consultants who can work with you to design a customized plan to meet your needs and reduce risk for your organization.

RQA’s services include:

  1. Developing Consumer & Customer Care programs
  2. Conducting Consumer & Customer Care program gap assessment and action planning
  3. Providing critical incident escalation training
  4. Conducting recall simulations to assess current programs that manage perception of brand and customer service during a critical incident
  5. Managing risk by rapidly retrieving consumer complaint samples and conducting forensic testing
  6. Implementing processes and procedures to support ISO 10002-2018 “Guidelines for handling complaints for organizations” and/or internal risk management standards
  7. Supporting Consumer & Customer Care organization’s maturation towards becoming a Strategic Asset

Click on the links below to visit our website or contact us 24/7 at info@rqa-inc.com to learn how RQA can help your organization with Consumer & Customer Care program optimization and risk reduction.