Check Out RQA’s White Paper: Crisis Readiness In A Digital World

In case you missed it, SOCAP recently posted RQA, Inc.’s White Paper “Crisis Readiness In A Digital World” on their website to share our expertise with Consumer Care professionals. With Consumer Care teams on the front lines, they need to be prepared to escalate issues through their organization and rapidly respond to consumers and customers with appropriate messaging to address their questions and concerns.

RQA has subject matter experts who assist organizations with customized Consumer Care program optimization, including the services below:

• Developing Consumer & Customer Care programs
• Conducting Consumer & Customer Care program gap assessment and action planning
• Providing Critical Incident Escalation training
• Conducting Recall Simulations to assess current program strengths and opportunities when managing a critical incident

If you need support in preparing your teams to be crisis ready, please visit our website or contact us 24/7 at info@rqa-inc.com for more information.