Recall & Crisis Plan Development
If a company has not yet prepared a recall or crisis management plan or needs significant re-drafting/re-development of its plan, an RQA Consultant will develop and prepare a new plan that documents the Client’s corporate and/or business unit policies and procedures.

Recall & Crisis Management
Recall & Crisis Management response is 24/7/365. In the event of a recall or crisis, product contamination, or other recallable event, our Consultants can work collaboratively on-site or virtually to help processors, manufacturers, and retailers pinpoint the source of the issue, contamination, and outbreaks. RQA also has access to several specific testing and analytical methods through its Food Forensics department.

Recall Process & Systems Review
Conduct an on-site gap analysis to assess systems control and physical condition of a facility to determine level of risk to consumers and potential recall possibilities. Controlled documents will be reviewed for quality, manufacturing, maintenance, purchasing, distribution and tracing use of raw materials, solvents, and packaging materials. This analysis will help Client verify adherence to site SOPs and GMPs and ensure compliance with regulatory agency recall requirements. Discrepancies will be documented for Client risk reduction and process improvements.

Food Defense Analysis
Food Defense Analysis an in-depth evaluation based on the FDA’s Food Defense Guidelines to identify and reduce the risk of malicious product contamination.

Gap Analysis and Consultation Services
Conduct an on-site gap analysis to assess systems control and physical condition of a facility to determine level of risk to consumers and potential recall possibilities. Controlled documents will be reviewed for quality, manufacturing, maintenance, purchasing and distribution to verify adherence to facility SOPs and GMPs. Discrepancies will be documented for client process improvements.

Risk Assessments
Review and assess quality system management programs to verify adherence to GMPs and a state of control that facilitates consistent production of safe and efficacious product, facilitates change control for continuous improvement, facilitates harmonization with other systems and facilitates the adoption of risk management.

On-site Recall Process and Systems Assessment
Review and assess processes and systems including manufacturing, quality, purchasing, maintenance, distribution, and traceability to determine level of risk to consumers and ensure compliance with GMPs and FDA recall policies.

Supplier Risk Assessment
Evaluate ways in which suppliers are evaluated, selected, and monitored to help suppliers control and minimize risk.

Consumer Care/Contact Center Assessment
A Consumer Care/Contact Center Assessment includes an evaluation of the Client’s current processes and procedures for handling consumer complaints accomplished through key personnel interviews and demonstration of the Client’s systems and processes. Contact center and escalation procedures will be tested. Gaps and opportunities for improvement identified.

Desktop Review
The Client’s existing recall and/or crisis management plan and procedures will be reviewed by an RQA Recall Consultant who will provide a written report detailing strengths and specific recommendations for improvement.

Regulatory Compliance
An RQA Consultant will work with the Client to develop processes to support the Client’s regulatory compliance program needs such as improvement recommendations, adherence to laws, applicable guidelines, and critical specifications.

Training

Recall & Crisis Simulations
An interactive Recall & Crisis Simulation with the Client’s recall team members and other key personnel, customized to the Client’s recall plan and product line, will be performed virtually or at a location selected by the Client. A Recall Simulation provides valuable employee training, while testing overall preparedness and effectiveness of the Client’s people, processes, and systems.

Recall & Crisis Management
As part of recall & crisis readiness, RQA offers training courses virtually or at the Client’s location, that are designed to be informative, practical, and interactive by using case studies and group exercises to illustrate important information and provide a venue to practice solving typical recall scenarios.

Training/Program Development
Facilitate and deliver training programs which will allow companies to improve the effectiveness and efficiency of their systems, improve process quality and identify best practices. Training includes topics such as GMP, Internal Auditing, and Vendor Certification.

FSMA Courses
These courses, developed by FSPCA, are the standardized curriculum recognized by the FDA for Preventive Controls Qualified Individual (PCQI) for Human Food, Preventive Controls Qualified Individual (PCQI) for Animal Food, Foreign Supplier Verification Program (FSVP) and Intentional Adulteration Conducting Vulnerability Assessments training. These are available as public or private courses.

Webinars
RQA offers online/web-based training programs, so clients may receive valuable training without leaving their offices. The modules include mini-tests for participants that helps them determine their level of understanding of each of the module’s key points. Visit our Webinar training page.

Food Defense Training
Training includes building a food defense plan, assessing vulnerabilities, and establishing strategies to prevent incidents.

BRC, SQF or ISO 22000
RQA can provide and structure training programs and program development assistance for clients seeking BRC, SQF or ISO 22000 certification.

Culture of Quality
This on-site or virtual training is designed to educate employees on the importance of Food Safety Culture, provide methods to identify an organizations current state of Food Safety Culture, identify symptoms of gaps, and provide strategies to enable a strong culture to support concept application.

Consumer Care/Contact Center Simulation
RQA Consultants will assess Consumer Care/Contact Center processes and procedures through an interactive simulation that evaluates the client’s ability to appropriately escalate and resolve issues.

Consumer Complaint Management
This on-site or virtual training is designed to educate and identify areas of improvement for Consumer Care managers, supervisors, and front-line Consumer Care personnel to effectively identify and investigate consumer complaints.

Auditing

Quality Management System
The RQA Audit is designed to provide a thorough evaluation of facilities that manufacture, process, package, or hold supplements and other personal care products.

Foreign Material
Foreign Material Audits are site specific, related to the materials in question.

Supplier GMP/HACCP
The RQA Supplier GMP/HACCP Audit is designed to provide an overview GMP/HACCP evaluation of facilities that manufacture raw material components.

Warehousing & Distribution
The RQA Warehouse and Distribution Center Audit is designed to provide a thorough evaluation of facilities that package or hold food and/or non-food products.

Packaging Materials
The RQA Packaging Material Facility Audit is designed to provide a thorough evaluation of facilities that manufacture packaging material components. The evaluation encompasses both primary and secondary materials.