Brand IntegrityConsumer ComplaintCrisis PlanningInsurance ServicesProduct RetrievalRecall & WithdrawalRetail Quality Audits

GMA Selects RQA Food Forensics™ as its New Partner Laboratory

RQA, Inc. is pleased to announce that RQA Food Forensics™ is now GMA’s partner lab for all product sample testing, effective January 1st, 2017. After an extensive review of several outside laboratories, GMA determined that RQA was best equipped to service its members in 2017 and beyond. Learn more…

Talbot Underwriting Ltd retain RQA Group as global product recall consultants

Talbot Underwriting and RQA Group are excited to announce that they have entered into an agreement which means that Talbot’s product recall insurance policy holders will now be able to benefit from RQA’s Global Product Recall consultancy support.  Vince Shiers, Managing Director, RQA Group said “I am very pleased to have finalized this agreement with Talbot to provide product recall consultancy to their clients.  With our global reach and extensive experience in recall, and Talbot’s highly respected product recall underwriting and claims team it is a natural fit.”  With an expert team of highly skilled and experienced underwriters and a balanced, geographically diverse portfolio of business, Talbot Underwriting draws on their deep industry expertise to develop tailored insurance solutions that address their clients’ evolving and often unique needs.  Neil Evans, Senior Class Underwriter, Talbot Underwriting Ltd, said about the announcement “It is great to have RQA on board as our recall consultant, they will really add value to our product recall policy and, through the pre-incident funding, help us to improve our clients’ risk.”

RQA will be providing pre-incident expert crisis consultancy support to Talbot’s clients and also 24/7 product recall incident support during an event. The scope of pre-incident services is very broad and could include assistance with development of product recall plans, recall training and simulated exercises as well as a range of food safety and consumer product safety services designed to reduce risk.  In the case of a live incident, Talbot’s clients can call RQA’s Talbot-dedicated 24/7 incident response hotline and RQA will provide support as required including advice on development of an action plan, decision making, risk assessment, communication, testing, traceability and identifying sources of product fault or contamination.

RQA Group
Founded in 1998, RQA Group is the leading global consultancy and training firm in the fields of crisis management, product recall, and business continuity. RQA offers it services across a broad range of industries and specializes in the food, consumer product and automotive sectors. They also work closely with the legal and insurance sectors, providing expert witness and consultancy services.  RQA can help businesses to develop product recall, crisis management and business continuity plans as well as train and test their product recall and crisis management teams. Also, our consultants can help businesses comply with retailer, customer, insurance and regulatory requirements.   With a network of crisis management consultants, product recall consultants, business continuity experts and product safety specialists based in Europe, Africa, Asia and Australia as well as in the Americas via RQA Inc., RQA truly offers global solutions.

For more information visit our website at and, call us on +44 (0)118 935 7242 or email us

Talbot Underwriting
Talbot Underwriting Ltd operates within the Lloyd’s insurance market through Syndicate 1183. Syndicate 1183 focuses on underwriting a number of specialty risks including marine, aviation, transport, energy, terrorism, political risk, accident and health, construction, contingency, financial institutions, property and treaty reinsurance. Syndicate 1183 has capacity of £600 million for the 2016 underwriting year of account.

For more information please visit at

Copyright © 2016 RQA Group, All rights reserved.

Our mailing address is:
RQA Group
Reading Enterprise Centre / Earley Gate
Reading, RG6 6BU, United Kingdom

RQA Celebrates 25 Years of Providing Excellent Service to the Food Industry!

RQA celebrates its 25th anniversary with the relaunch of its Retail Quality Audit, Brand Integrity, Consumer Complaint Retrieval, Product Retrieval and Recall Services globally! Added to our Crisis Planning and Management and RQA’s Food Forensics™ contaminant investigation services, RQA once again provides the most comprehensive support in the industry, from concept to consumption.

RQA retained by product recall insurer, Canopius

RQA Group is delighted to announce that we have been retained as crisis management consultants by Canopius Managing Agents Limited (Lloyds Syndicate 4444). Learn more…

British Insurance Award for “Product Recall Services”

The Product Recall Service developed by Cunningham Lindsey with RQA in 2010 won the British Insurance Awards 2013: Claims Initiative of the Year in July of this year. Learn more…

RQA restructuring creates RQA Group with local focus and global capability

RQA, the product recall, crisis management, business continuity and food safety consultancy, is restructuring its business so that operations in Europe, Africa, the Middle East and Asia Pacific (including Australia & New Zealand) will be managed from the European division.  The business will be renamed RQA Group with headquarters in the UK and local offices internationally in Belgium, France, Germany, Sydney and Hong Kong.

“The global nature of the food business means we can benefit from a degree of centralisation to provide a more efficient service to our clients along the entire supply chain,” says the new RQA Group Managing Director, Dr. Vince Shiers. “Our philosophy is to provide a consistent offering in different markets, while importantly taking into account local specifics.  The UK HQ will coordinate our network of expert consultants and commercial personnel in all RQA Group regions.  We have restructured to ensure that clients will benefit from faster and more direct communications with our people ‘on the ground’ in each market.” RQA activities in the Americas and Japan will continue to be managed by RQA, Inc in Chicago.

Under Vince’s leadership, RQA has achieved eight consecutive years of double digit growth in Europe and in 2011 the company moved its HQ to brand new premises in the UK as well as opening branch offices in Brussels and Paris. “We have grown our business by offering expert, customised crisis management, product recall, business continuity and food safety consultancy and training that is effective, engaging and relevant; either delivered at customer sites, at public venues or on-line.  This restructuring will enhance the service we already provide and most importantly be good for our clients," says Vince.

Steve Hather (formerly MD of RQA Asia Pacific Pty Ltd.) will assist Vince in transitioning the RQA Asia Pacific business to the RQA Group over the next few months.  Steve will then devote the majority of his time to his new responsibilities as Managing Director of the Sydney-based RQA Product Risk Institute; a Registered Training Organisation (RTO) delivering training programs including the Certified Product Recall Coordinator® program.  Steve will also continue to provide support for Malicious Product Tamper in the Asia Pacific region.

RQA Group’s Head Office is at the Reading Enterprise Centre on the University of Reading campus.  For more information please call the RQA Group on +44 (0)118 935 7242 or email

Sensory & Consumer Sciences Division 2011 Election Results

We are pleased to announce the newest SCSD Executive Committee Members:
Chair Elect – Soo-Yeun Lee, Ph.D. Associate Professor, University of Illinois at Urbana-Champaign
Team Lead – Rachel Liggett, Global Sensory Senior Project Manager, Givaudan Flavors
Team Lead – Judith R. Lindsey, Vice President and General Manager, Products Dynamics Div RQA, Inc.
Student Representative – Tomomi Fujimaru, Ph.D. candidate – Human Psychophysics and Sensory Evaluation, Oregon State University

RQA Asia Pacific Wins Business Award

RQA Asia Pacific was recently involved in the NSW Enterprise Workshop. Operating since 1982, the Workshop is an entrepreneurial business and management development program. As part of the program participants submit detailed business plans for starting or expanding a business. The plans are judged by a panel of experienced business professionals. RQA submitted a business plan for the development of a training business to support its consulting services and was awarded “Best Operations Plan”.

RQA AP Managing Director, Steve Hather stated “we are really pleased with receiving this award. A group of very experienced and talented business professionals and entrepreneurs have indicated their support and belief in our ability to deliver real improvements in the capability of consumer goods companies to better manage product risk, respond effectively to incidents and recalls and reduce the risk of crises. These can devastate a business. We are really excited about delivering professional, certified training programs for our existing clients as well as new clients across the region.”  Learn more…


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