{"id":8291,"date":"2023-10-03T10:07:49","date_gmt":"2023-10-03T15:07:49","guid":{"rendered":"https:\/\/www.rqa-inc.com\/na\/?p=8291"},"modified":"2023-10-03T12:16:14","modified_gmt":"2023-10-03T17:16:14","slug":"rqa-helps-organizations-reduce-risk-through-customer-service-excellence","status":"publish","type":"post","link":"https:\/\/www.rqa-inc.com\/na\/rqa-helps-organizations-reduce-risk-through-customer-service-excellence\/","title":{"rendered":"RQA Helps Organizations Reduce Risk Through Customer Service Excellence"},"content":{"rendered":"<div class=\"wpb-content-wrapper\" id=\"wpb-content-root\"><p>[vc_row][vc_column][vc_column_text]<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-8297\" src=\"https:\/\/www.rqa-inc.com\/na\/wp-content\/uploads\/Customer_Svc-Side.png\" alt=\"Make Magic Happen\" width=\"400\" height=\"186\" srcset=\"https:\/\/www.rqa-inc.com\/na\/wp-content\/uploads\/Customer_Svc-Side.png 400w, https:\/\/www.rqa-inc.com\/na\/wp-content\/uploads\/Customer_Svc-Side-300x140.png 300w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><\/p>\n<p>Happy Customer Service Week! This year\u2019s theme is \u201cYou Make the Magic Happen\u201d which emphasizes how magical an experience can be for a consumer or customer if an organization has all the right elements in place.<\/p>\n<p>If you need support in developing or enhancing the \u201cmagic\u201d in your Consumer &amp; Customer Care program, please reach out.<\/p>\n<p>RQA\u2019s services include:<\/p>\n<ul>\n<li>Developing Consumer &amp; Customer Care programs<\/li>\n<li>Conducting Consumer &amp; Customer Care program gap assessment and action planning<\/li>\n<li>Providing critical incident escalation training<\/li>\n<li>Conducting recall simulations to assess current programs that manage perception of brand and customer service during a critical incident<\/li>\n<li>Managing risk by rapidly retrieving consumer complaint samples and conducting forensic testing<\/li>\n<li>Implementing processes and procedures to support ISO 10002-2018 \u201cGuidelines for handling complaints for organizations\u201d and\/or internal risk management standards<\/li>\n<li>Progressing your Consumer &amp; Customer Care maturity model<\/li>\n<\/ul>\n<p>Click on the links below or contact us at <a class=\"link-blue\" href=\"mailto:info@rqa-inc.com\">info@rqa-inc.com<\/a> to learn how RQA can help your organization with Consumer &amp; Customer Care program optimization and risk reduction.<\/p>\n<p>Have a Magical Week!<\/p>\n<p>[\/vc_column_text][vc_btn title=&#8221;RQA Consultancy &amp; Training&#8221; style=&#8221;flat&#8221; shape=&#8221;square&#8221; color=&#8221;theme_style_1&#8243; align=&#8221;left&#8221; i_align=&#8221;right&#8221; i_icon_fontawesome=&#8221;fas fa-chevron-right&#8221; add_icon=&#8221;true&#8221; link=&#8221;url:https%3A%2F%2Fwww.rqa-inc.com%2Fna%2Fservices%2Fconsultancy%2F|title:Consultancy%20%26%20Training&#8221;][vc_btn title=&#8221;RQA Consumer Complaint Retrieval&#8221; style=&#8221;flat&#8221; shape=&#8221;square&#8221; color=&#8221;theme_style_1&#8243; align=&#8221;left&#8221; i_align=&#8221;right&#8221; i_icon_fontawesome=&#8221;fas fa-chevron-right&#8221; add_icon=&#8221;true&#8221; link=&#8221;url:https%3A%2F%2Fwww.rqa-inc.com%2Fna%2Fservices%2Fconsumer-complaint-retrieval%2F|title:Consumer%20Complaint%20Retrieval&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text] Happy Customer Service Week! This year\u2019s theme is \u201cYou Make the Magic Happen\u201d which emphasizes how magical an experience can be for a consumer or customer if an organization has all the right elements in place. If you need support in developing or enhancing the \u201cmagic\u201d in your Consumer &amp; Customer Care program, please<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[171],"tags":[],"class_list":["post-8291","post","type-post","status-publish","format-standard","hentry","category-rqa-news"],"_links":{"self":[{"href":"https:\/\/www.rqa-inc.com\/na\/wp-json\/wp\/v2\/posts\/8291","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.rqa-inc.com\/na\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.rqa-inc.com\/na\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.rqa-inc.com\/na\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.rqa-inc.com\/na\/wp-json\/wp\/v2\/comments?post=8291"}],"version-history":[{"count":7,"href":"https:\/\/www.rqa-inc.com\/na\/wp-json\/wp\/v2\/posts\/8291\/revisions"}],"predecessor-version":[{"id":8311,"href":"https:\/\/www.rqa-inc.com\/na\/wp-json\/wp\/v2\/posts\/8291\/revisions\/8311"}],"wp:attachment":[{"href":"https:\/\/www.rqa-inc.com\/na\/wp-json\/wp\/v2\/media?parent=8291"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.rqa-inc.com\/na\/wp-json\/wp\/v2\/categories?post=8291"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.rqa-inc.com\/na\/wp-json\/wp\/v2\/tags?post=8291"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}