{"id":7459,"date":"2023-05-25T13:58:38","date_gmt":"2023-05-25T18:58:38","guid":{"rendered":"https:\/\/www.rqa-inc.com\/na\/?page_id=7459"},"modified":"2024-06-19T09:45:25","modified_gmt":"2024-06-19T14:45:25","slug":"consultancy-text-cp","status":"publish","type":"page","link":"https:\/\/www.rqa-inc.com\/na\/consultancy-text-cp\/","title":{"rendered":"Consultancy Text CP"},"content":{"rendered":"

Recall & Crisis Plan Development<\/strong>
\nIf a company has not yet prepared a recall or crisis management plan or needs significant re-drafting\/re-development of its plan, an RQA Consultant will develop and prepare a new plan that documents the Client\u2019s corporate and\/or business unit policies and procedures.<\/p>\n

Recall & Crisis Management<\/strong>
\nRecall & Crisis Management response is 24\/7\/365. In the event of a recall or crisis, product contamination, or other recallable event, our Consultants can work collaboratively on-site or virtually to help processors, manufacturers, and retailers pinpoint the source of the issue, contamination, and outbreaks. RQA also has access to several specific testing and analytical methods through its Food Forensics department.<\/p>\n

Recall Process & Systems Review<\/strong>
\nConduct an on-site gap analysis to assess systems control and physical condition of a facility to determine level of risk to consumers and potential recall possibilities. Controlled documents will be reviewed for quality, manufacturing, maintenance, purchasing, distribution and tracing use of raw materials, solvents, and packaging materials. This analysis will help Client verify adherence to site SOPs and GMPs and ensure compliance with regulatory agency recall requirements. Discrepancies will be documented for Client risk reduction and process improvements.<\/p>\n

Supplier Risk Assessment<\/strong>
\nAssess ways in which suppliers are evaluated, selected, and monitored to help suppliers control and minimize risk.
\nClick\/tap here for the RQA Supplier Management Info Page ><\/a><\/p>\n

Consumer Care\/Contact Center Assessment<\/strong>
\nA Consumer Care\/Call Center Assessment includes an evaluation of the client\u2019s current processes and procedures for handling consumer complaints accomplished through key personnel interviews and demonstration of the client\u2019s systems and processes. Contact center and escalation procedures will be tested. Gaps and opportunities for improvement identified.<\/p>\n

Desktop Review<\/strong>
\nThe Client\u2019s existing recall and\/or crisis management plan and procedures will be reviewed by an RQA Recall Consultant who will provide a written report detailing strengths and specific recommendations for improvement.<\/p>\n

Regulatory Compliance<\/strong>
\nAn RQA consultant will work with Client to develop processes to support Client’s regulatory compliance program needs such as improvement recommendations, adherence to laws, applicable guidelines, and critical specifications.<\/p>\n

Training<\/p>\n

<\/p>\n

Recall & Crisis Simulations<\/strong>
\nAn interactive Recall & Crisis Simulation with the Client\u2019s recall team members and other key personnel, customized to the Client\u2019s recall plan and product line, will be performed virtually or at a location selected by the Client. A Recall Simulation provides valuable employee training, while testing overall preparedness and effectiveness of the Client\u2019s people, processes, and systems.<\/p>\n

Recall & Crisis Management<\/strong>
\nAs part of recall & crisis readiness, RQA offers training courses virtually or at the Client\u2019s location, that are designed to be informative, practical, and interactive by using case studies and group exercises to illustrate important information and provide a venue to practice solving typical recall scenarios.<\/p>\n

Webinars<\/strong>
\nRQA offers online\/web-based training programs, so clients may receive valuable training without leaving their offices. The modules include mini-tests for participants that helps them determine their level of understanding of each of the module\u2019s key points. Visit our\u00a0Webinar training page<\/a>.<\/p>\n

BRC, SQF or ISO 22000<\/strong>
\nRQA, Inc. can provide and structure training programs and program development assistance for clients seeking BRC, SQF or ISO 22000 certification.<\/p>\n

Culture of Quality<\/strong>
\nThis on-site or virtual training is designed to educate employees on the importance of Product Safety Culture, provide methods to identify an organizations current state of Product Safety Culture, identify symptoms of gaps, and provide strategies to enable a strong culture to support concept application.<\/p>\n

Consumer Care\/Contact Center Simulation<\/strong>
\nRQA Consultants will test Consumer Care\/Contact Center processes and procedures through an interactive simulation that evaluates Client\u2019s ability to appropriately escalate and resolve issues.<\/p>\n

Consumer Complaint Management<\/strong>
\nThis on-site or virtual training is designed to educate and identify areas of improvement for Consumer Care managers, supervisors, and front-line Consumer Care personnel to effectively identify and investigate consumer complaints.<\/p>\n

Auditing<\/p>\n

Foreign Material<\/strong>
\nForeign Material Audits are site specific, related to the materials in question.<\/p>\n

Supplier Audit<\/strong>
\nThe RQA Supplier Audit is designed to provide an evaluation of supplier facilities that manufacture raw materials and components for the consumer products industry.<\/p>\n

Consumer Products<\/strong>
\nThe RQA Home Care Products Audit is designed to provide a thorough evaluation of facilities that manufacture, process, package, or hold home care products.<\/p>\n

Warehousing & Distribution<\/strong>
\nThe RQA Warehouse and Distribution Center Audit is designed to provide a thorough evaluation of facilities that package or hold food and\/or non-food products.<\/p>\n

Packaging Materials<\/strong>
\nThe RQA Packaging Material Facility Audit is designed to provide a thorough evaluation of facilities that manufacture packaging material components. The evaluation encompasses both primary and secondary materials.<\/p>\n","protected":false},"excerpt":{"rendered":"

Recall & Crisis Plan Development If a company has not yet prepared a recall or crisis management plan or needs significant re-drafting\/re-development of its plan, an RQA Consultant will develop and prepare a new plan that documents the Client\u2019s corporate and\/or business unit policies and procedures. Recall & Crisis Management Recall & Crisis Management response<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7459","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.rqa-inc.com\/na\/wp-json\/wp\/v2\/pages\/7459","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.rqa-inc.com\/na\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.rqa-inc.com\/na\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.rqa-inc.com\/na\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.rqa-inc.com\/na\/wp-json\/wp\/v2\/comments?post=7459"}],"version-history":[{"count":11,"href":"https:\/\/www.rqa-inc.com\/na\/wp-json\/wp\/v2\/pages\/7459\/revisions"}],"predecessor-version":[{"id":9025,"href":"https:\/\/www.rqa-inc.com\/na\/wp-json\/wp\/v2\/pages\/7459\/revisions\/9025"}],"wp:attachment":[{"href":"https:\/\/www.rqa-inc.com\/na\/wp-json\/wp\/v2\/media?parent=7459"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}