Recall & Crisis Plan Development
If a company has not yet prepared a recall or crisis management plan or needs significant re-drafting/re-development of its plan, an RQA Consultant will develop and prepare a new plan that documents the Client’s corporate and/or business unit policies and procedures.

Recall & Crisis Management
Recall & Crisis Management response is 24/7/365. In the event of a recall or crisis, product contamination, or other event our Consultants can work collaboratively on-site or virtually to help pinpoint the source of the issue, contamination, and outbreaks. RQA also has access to several specific testing and analytical methods through its Food Forensics department.

Recall Process & Systems Review
Conduct an on-site gap analysis to assess systems control and physical condition of a facility to determine level of risk to consumers and potential recall possibilities. This analysis will help Client verify adherence to site policies/procedures and ensure compliance with regulatory agency recall requirements. Discrepancies will be documented for Client risk reduction and process improvements.

Food Safety Program Development
Customized Standard Operating and Sanitation Procedures based on local regulatory code requirements and HACCP based best practices.

Facility Threat Analysis
An in-depth evaluation based on FDA’s Food Defense Guidelines to identify and reduce the risk of malicious product contamination.

FoodSafe™ Design Assessment
Food safety-based review and recommendations for new facilities, the renovation of existing facilities, the analysis of equipment needs, and pre-plan review.

FoodSafe™ Plan Desktop Review
A review of policies and procedures submitted by the current or potential Insured Company.

Supplier Risk Assessment
Identify processes and procedures for supplier evaluation, risk assessment, and selection.

Consumer Care/Contact Center Assessment
The Consumer Care/Contact Center Assessment includes an assessment of the Client’s current processes and procedures for handling consumer complaints and outbreak response through key personnel interviews and demonstration of the Client’s systems.

Desktop Review
The Client’s existing recall and/or crisis management plan and procedures will be reviewed by an RQA Recall Consultant who will provide a written report detailing strengths and specific recommendations for improvement.

Regulatory Compliance
An RQA Consultant will work with the Client to develop processes to support the Client’s regulatory compliance program needs such as improvement recommendations, adherence to laws, applicable guidelines, and critical specifications.

Training

Food Safety Training & Certification
Training and certification for the NRA’s ServSafe® Food Protection Manager Certification Course, HACCP training, various State certifications and customized Fundamentals of Food Safety in multiple languages.

HACCP Program Development and Implementation
HACCP certified staff support overall program development and implementation needs, including initial risk assessment, recipe HACCP, training, and verification audits.

Recall & Crisis Simulations
An interactive Recall & Crisis Simulation with the Client’s recall team members and other key personnel, customized to the Client’s recall plan and product line, will be performed virtually or at a location selected by the Client. A Recall Simulation provides valuable employee training, while testing overall preparedness and effectiveness of the Client’s people, processes and systems.

Recall & Crisis Management
As part of recall & crisis readiness, RQA offers training courses virtually or at the Client’s location, that are designed to be informative, practical, and interactive by using case studies and group exercises to illustrate important information and provide a venue to practice solving typical recall scenarios.

Consumer Care/Contact Center Simulation
RQA Consultants will test Consumer Care/Contact Center processes and procedures through an interactive simulation that evaluates Client’s ability to appropriately escalate and resolve issues.

Foodborne Illness Investigation
Consultant will support Client with local and state health department communication during foodborne illness response, including environmental monitoring, risk assessment of food, packaging, equipment, and evaluation of restaurant cleaning and sanitation effectiveness.

Foodborne Illness/Crisis Simulation
RQA Consultants will assess processes and procedures through an interactive simulation that evaluates Client’s ability to appropriately escalate and resolve issues.

Consumer Complaint Management
This on-site or virtual training is designed to develop capability and understanding to enable Consumer Care managers, supervisors, and front-line Consumer Care personnel in the restaurant and hospitality industry to effectively identify and investigate consumer complaints.

Webinars
RQA offers online/web-based training programs, so clients may receive valuable training without leaving their offices. The modules include mini-tests for participants that helps them determine their level of understanding of each of the module’s key points. Visit our Webinar training page.

Auditing

CNS/Foodsafe™ Food Safety Audits
A comprehensive evaluation of the flow of food from receipt through service, based on local regulatory code requirements and best practice HACCP based risk assessment.

On-site Assessment/Food Safety Audit
An on-site, risk-based assessment at an agreed upon number of sites to assess compliance with both the Company’s procedures and safe food handling practices in daily operations.