YETI is voluntarily recalling the Hopper M20 Soft Backpack, Hopper M30 Soft Cooler (1.0 and 2.0), and SideKick Dry Gear Case in cooperation with the U.S. Consumer Product Safety Commission (CPSC) and Health Canada. The recalled products have a magnet- lined closure that can fail and release the magnets, which poses a risk of serious injury or death if ingested. The safety of our customers and the quality of our products are of the utmost importance . We ask all customers that have a recalled product to immediately stop use of these products. Please fill out the form on this site to receive your choice of either a suggested replacement product of equal or greater value than the recalled product or a full refund in the form of a YETI gift card with an additional value depending on product and market.
Upon submission of this form we will provide you with a prepaid shipping label and packaging material for you to return your recalled product. Refunds (in the form of YETI gift cards) and/or substitute products will be sent only after YETl's receipt and validation of recalled products.
Directions: Before you begin, please ensure you have the following ready:
If you're not on a device with a camera, you can scan the QR code with a mobile device to take you to this page.
The email address below will be used for all correspondence during the remedy process as well as for any electronic YETI Gift Card.
The address below is where your pre-paid shipping materials and replacement product will be sent.
Available for purchase starting in 2019, Tote Soft Coolerincluding Magshield leak resistant closurewith dual pull tab openers.
Available for purchase starting in 2022, Tote Soft Coolerincluding re-engineered Magshield accesswith stay open mouth.
To use live photo capture, select your camera and take photos as instructed. Click/tap both green buttons and view photos below.
If you need to re-take the photos, simply point the camera view at the product and click the green button(s) again.
Click the green buttons to capture a live photo or use the file selector to upload an existing photo.
Once the recalled product is received and validated, you will be issued with either a suggested replacement product of equal or greater value, or a full refund in the form of a YETI gift card with an additional value depending on product and market. Gift cards and/or substitute products will be sent only after YETI’s receipt of recalled products. Please allow up to 6-12 weeks for processing.
**Color availability subject to change. You will be notified if your preferred color is unavailable.
If YETI Gift Card option is selected for remedy, please note this is a merchant gift card redeemable only on YETI.com. This merchant gift card cannot be redeemed at YETI retail locations or authorized dealers. If this card is lost or stolen it will not be replaced.
If YETI Gift Card option is selected for remedy, please note this is a merchant gift card redeemable only on YETI.ca. This merchant gift card cannot be redeemed at YETI authorized dealers. If this card is lost or stolen it will not be replaced.
Please send your recalled product back to YETI using the pre-paid shipping materials. We will send the pre-paid shipping materials to you at the address entered above.