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Directions: Please complete the form below to submit a request for product return. For best results, it is recommended that the form is completed on a mobile or tablet device with a rear-facing camera. You will need to take a photo of the recalled product to process your request. You will receive an email confirmation once submitted.
*If you're not on a device with a camera, you can scan the QR code with a mobile device to take you to this page.
For each type of product to be reimbursed, select the product Packaging, Name, and enter the quantity you have on-hand. To add additional rows, select the '+' button at the end of the row.
You will need to box and ship the affected product back. For USA businesses, the email sent after submitting this form will have pre-paid FedEx labels attached. For Canadian businesses, an email will be sent from our support center within X business days with instructions and labels for shipping.
You will need to destroy the product yourself and provide documentation per the instructions provided. The amika CoD form may be accessed by clicking here.
Next, please use a permanent marker to write the word "DAMAGED" across the front label of all units of affected product. You will then need to take a photo showing all affected product grouped together.
Please click the blue button below to enable your camera. Accept the permission if prompted. Take a photo as instructed. Click/tap the green capture buttons and view photo below.
If you need to re-take the photo, simply point the camera view at the products and click the green take photo button again.
Photo of front labels
Photo of rear labels
The amika Mirrorball High Shine + Protect Antioxidant Shampoo is not classified as a hazardous product, thus disposal of the product is not required to follow disposal instructions for hazardous waste. Proper disposal can be initiated by pouring the product down the drain and discarding the product packaging in the trash or recycling through TerraCycle®.
*I hereby certify that the above information regarding the quantity is true and accurate to the best of my knowledge.
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