RQA, Inc. - Quality & Consumers

RQA is your partner in building relationships with your consumers, enhancing your consumer insight into unmet needs for new products, improving retention with dissatisfied customers, minimizing risk and liability and providing meaningful feedback for improvement.

RQA's trained professional staff and field representatives engage your consumers in an objective and courteous manner, supporting:

Consumer Research
Needs Segmentation
Product Optimization
Packaging Optimization
Descriptive Services
Difference Testing
Taste Tests
Q-View
Claims Substantiation
Consumer Complaint Retrieval
Consumer Packs
Consumer Complaint Investigation
Product Liability Claim Defense
Quality Improvement Initiatives

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	Consumer feedback is crucial to your business, whether you are testing concept viability for product developers, capturing complaint data for quality improvements, or defending a product liability claim. No matter how you interact with your consumer, you need the speed, efficiency and professionalism of RQA.